New airport owner plans lower fares and no queues
22.10.09
Gatwick Airport's new owner will pledge to slash passenger queues after completing its £1.51 billion takeover, the Standard reports. It says the takeover could lead to huge expansion of the airport, opening up the prospect of lower fares and more destinations, and it expected to lead to improvements in passenger services.
Global Infrastructure Partners (GIP), which already owns London City airport, said that it wants to end Gatwick Airport's status as the ‘poor relation’ of Heathrow through massive improvements to customer service. A 'source' told the Standard that cutting queues through security will be a top priority. He said: ‘At London City the longest queues are 3 minutes. There is no reason why we can't apply the same principles [at Gatwick].’
The Times suggests that GIP will upgrade the airport’s ageing facilities, spending about £900m over the next 4 years to bring the airports 'tired buildings up to standard'. Michael McGhee, the GIP partner leading the acquisition, told the newspaper: ‘We will upgrade and modernise Gatwick to transform the experience for business and leisure passengers. We will work closely with airlines to improve performance, as we have done successfully at London City Airport.’
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